Auto Parts Offer LLC

Shipping Policy

Domestic and International Shipping Information

Auto Parts Offer LLC ships automotive parts throughout the United States and to selected international destinations.

We carefully package every order and provide tracking information after shipment.

Shipping Summary

Order processing: Within one business day
Same-day processing: Orders placed before 11:00 AM Eastern Time
Domestic shipping: Available throughout the United States
International shipping: Available to selected countries
Free shipping: Contiguous United States only
Carriers: UPS, USPS, and DHL

1. Order Processing

Most orders are processed within one business day after payment and order information have been verified.

Orders placed before 11:00 AM Eastern Time are typically processed the same business day.

Orders placed after the cutoff time, on weekends, or on recognized holidays are normally processed on the next business day.

Processing time means the time required to verify, prepare, package, and transfer an order to the shipping carrier. It is separate from the carrier’s delivery time.

Orders may require additional processing time because of:

• Payment verification;

• Fraud-prevention review;

• Incomplete or incorrect shipping information;

• Vehicle or part-number verification;

• Product availability;

• Oversized or unusually heavy items; or

• Circumstances outside our reasonable control.

If a significant processing delay occurs, Auto Parts Offer LLC will make reasonable efforts to notify the customer.

2. Domestic Shipping

Domestic shipping is available throughout the United States, subject to carrier service availability and product restrictions.

Available shipping methods are displayed during checkout and may include:

UPS

• UPS Ground;

• UPS 2nd Day Air;

• UPS 2nd Day Air A.M., where available;

• UPS 3 Day Select; and

• Other available UPS services shown at checkout.

USPS

• USPS Ground Advantage;

• USPS Priority Mail;

• USPS Priority Mail Express; and

• Other available USPS services shown at checkout.

Not every shipping service is available for every product or destination. Available options depend on the delivery address, package weight, dimensions, product type, and carrier restrictions.

3. Free Shipping

Free standard shipping is available for eligible orders delivered within the contiguous United States.

The contiguous United States consists of the 48 connected states and does not include:

• Alaska;

• Hawaii;

• Puerto Rico;

• Guam;

• U.S. Virgin Islands;

• Other United States territories; or

• International destinations.

No minimum order value is required unless otherwise stated in the product listing or during checkout.

Free shipping generally uses UPS Ground, USPS Ground Advantage, or another comparable standard service selected by Auto Parts Offer LLC.

Standard ground delivery generally takes approximately 1–5 business days after the carrier receives the package. Delivery time depends on the destination and is not guaranteed.

Expedited shipping, oversized items, special handling, and destinations outside the contiguous United States may require an additional charge.

4. Paid and Expedited Shipping

Paid shipping rates are calculated during checkout based on:

• Delivery address;

• Package weight and dimensions;

• Selected carrier;

• Selected service level; and

• Any required special handling.

Expedited shipping affects carrier transit time only. It does not eliminate order-processing time unless Auto Parts Offer LLC confirms otherwise in writing.

Carrier delivery estimates are not guaranteed by Auto Parts Offer LLC. Any carrier money-back guarantee is subject to the carrier’s rules, exclusions, and service terms.

5. International Shipping

Auto Parts Offer LLC ships to selected international destinations.

The countries and services currently available for a specific order will be displayed during checkout. Availability may change because of carrier restrictions, product restrictions, customs requirements, sanctions, local laws, or service availability.

International shipping options may include:

DHL

• DHL Express Worldwide; and

• Other available DHL Express services.

UPS

• UPS Worldwide Expedited;

• UPS Worldwide Express;

• UPS Worldwide Express Plus;

• UPS Worldwide Saver; and

• Other available UPS international services.

USPS

• First-Class Package International Service;

• Priority Mail International;

• Priority Mail Express International; and

• Other available USPS international services.

Only paid shipping options are available for international orders unless expressly stated otherwise.

International delivery times vary by destination, carrier, service level, customs processing, and local delivery conditions.

Delivery estimates do not include unexpected customs delays and are not guaranteed.

6. Customs Duties, Taxes, and Import Fees

International customers are responsible for all applicable:

• Customs duties;

• Import taxes;

• Value-added taxes;

• Brokerage charges;

• Customs-clearance fees; and

• Other destination-country charges.

These charges are not included in the product price or shipping charge unless checkout expressly states otherwise.

Auto Parts Offer LLC does not control these charges and cannot guarantee the amount that may be collected by customs authorities, carriers, or local governments.

Customers are responsible for confirming that the product can be lawfully imported into their country.

If an international shipment is refused, abandoned, or returned because the customer did not pay customs charges or complete required customs procedures, applicable shipping, return, customs, brokerage, and handling costs may be deducted from any available refund to the extent permitted by law and our Refund Policy.

7. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address before placing an order.

Please review the address carefully, including:

• Recipient name;

• Street address;

• Apartment, suite, or unit number;

• City, state, and postal code;

• Country; and

• Phone number for international deliveries.

Contact us immediately if an address correction is needed.

Address changes are not guaranteed after an order enters processing. Once a package has shipped, an address change may be unavailable or may require an additional carrier fee.

UPS generally cannot deliver to a traditional PO Box. Customers using a PO Box should select an available USPS service or provide a valid physical delivery address.

Auto Parts Offer LLC is not responsible for delays, failed delivery, or loss caused by an incorrect, incomplete, or undeliverable address supplied by the customer.

8. Tracking Information

After an order ships, tracking information will be sent to the email address provided during checkout.

Customers may also track eligible orders using the “Track My Order” feature on:

autopartsoffer.com

Tracking activity may not appear immediately. Carriers may require up to 24–48 hours to scan and update a newly shipped package.

An order confirmation or creation of a shipping label does not necessarily mean the carrier has already received the package.

9. Delivery Delays

Delivery dates shown during checkout or in tracking information are estimates provided by the carrier.

Auto Parts Offer LLC is not responsible for carrier delays caused by:

• Severe weather;

• Natural disasters;

• Transportation interruptions;

• High shipping volume;

• Customs processing;

• Labor disruptions;

• Incorrect addresses;

• Security inspections;

• Government actions; or

• Other circumstances outside our reasonable control.

If an order has not arrived within the estimated delivery period, please contact us. We will review the tracking information and, when appropriate, open an investigation or claim with the carrier.

Carrier investigations can require additional time. A replacement or refund will not be issued until required information has been reviewed and the applicable carrier investigation has been completed, except when otherwise required by law.

10. Lost Packages

A package is not considered lost solely because tracking has not updated for several days.

If tracking stops updating or the package has not arrived within a reasonable period after the estimated delivery date, please contact Auto Parts Offer LLC.

We may ask the customer to:

• Confirm the complete shipping address;

• Check with household members, neighbors, building staff, or the local carrier facility;

• Provide a written statement or other information required by the carrier; or

• Cooperate with a carrier investigation.

If the carrier confirms that the package was lost before delivery, Auto Parts Offer LLC may provide a replacement or refund, depending on product availability, investigation results, and applicable law.

11. Packages Marked as Delivered

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

• Verify the delivery address;

• Check all entrances and possible delivery locations;

• Ask household members, neighbors, reception staff, or building management;

• Allow until the end of the delivery day for possible tracking corrections; and

• Contact the carrier directly for delivery details.

The customer should also contact Auto Parts Offer LLC promptly so we can determine whether a carrier investigation is available.

A tracking status of “Delivered” does not automatically qualify an order for a refund or replacement. Any resolution will depend on the carrier’s information, available evidence, applicable insurance, and applicable law.

12. Damaged Packages and Missing Items

Customers should inspect the package and product promptly after delivery.

Shipping damage, missing components, or receipt of an incorrect product should be reported to Auto Parts Offer LLC as soon as possible.

Please provide:

• Order number;

• Photographs of the shipping box;

• Photographs of all shipping labels;

• Photographs of the packaging materials;

• Photographs or video showing the product and damage; and

• A description of the problem.

Do not discard the box, packaging materials, labels, or damaged product while the claim is being reviewed. The carrier may require them for inspection.

Auto Parts Offer LLC may provide return instructions, replacement, refund, or another appropriate resolution after reviewing the evidence and any applicable carrier claim.

Damage caused after delivery, during installation, or during removal is not considered shipping damage.

13. Refused and Undeliverable Shipments

Orders returned because of an incorrect address, refused delivery, failed delivery attempts, unpaid customs charges, or failure to collect the package may be treated as an unauthorized or customer-responsibility return.

The following charges may be deducted from any available refund when permitted by law and our Refund Policy:

• Original shipping charges;

• Return shipping charges;

• Carrier address-correction fees;

• Customs or brokerage charges;

• Storage fees; and

• Other costs charged to Auto Parts Offer LLC because of the refused or undeliverable shipment.

A new shipping charge may be required before an order is shipped again.

14. Order Changes and Cancellations

Customers should contact Auto Parts Offer LLC as soon as possible to request a shipping-address change or order cancellation.

We will make reasonable efforts to honor requests received before the order enters processing or ships, but changes and cancellations are not guaranteed.

Once an order has shipped, it cannot be canceled. The customer may request a return after delivery in accordance with our Refund Policy.

15. Contact Information

For questions concerning shipping, delivery, damaged packages, or tracking, please contact:

Auto Parts Offer LLC
102 Malibu Dr
Spartanburg, SC 29303
United States

Phone: +1 (864) 214-5220
Email: support@autopartsoffer.com
Website: autopartsoffer.com
Support Hours: Monday–Saturday, 8:00 AM–8:00 PM Eastern Time