Auto Parts Offer LLC

Return and Refund Policy

30-Day Returns

Auto Parts Offer LLC accepts eligible returns requested within 30 days after delivery for products purchased directly through:

autopartsoffer.com

This Return Policy applies to voluntary returns and problems reported within the first 30 days. Manufacturing defects reported after 30 days may be covered by our 365-Day Limited Warranty Policy.

Return Summary

Return period: 30 days after delivery
Inspection time: 2–4 business days after receipt
Refund method: Original payment method
Refund processing: 5–10 business days after inspection and approval

Auto Parts Offer LLC error or confirmed defective item: Standard return shipping paid by us

Customer error or change of mind: Shipping costs paid by the customer and deducted when applicable

1. Eligible Returns

A return request must be submitted within 30 days after delivery.

To qualify for a standard return, the product must:

• Be returned in the same condition in which it was received;

• Include all components, accessories, documentation, and packaging originally provided;

• Have all labels, identification numbers, security marks, and warranty seals intact; and

• Be properly packaged to prevent damage during return shipping.

Original packaging is required when it was provided with the order.

Do not return a product without prior authorization and return instructions from Auto Parts Offer LLC.

2. Seller Error or Defective Product

A seller-error return may include:

• The wrong product was shipped;

• The product materially differs from its description;

• The order arrived incomplete;

• The product was damaged during shipping; or

• The product has a confirmed defect.

If Auto Parts Offer LLC confirms that we made an error or the product qualifies as defective, we may provide:

• A prepaid standard return label;

• A replacement with the same or a comparable product; or

• A refund to the original payment method.

No standard return-shipping deduction will apply when the return results from a confirmed Auto Parts Offer LLC error.

Shipping damage must be reported promptly. Customers must retain the shipping box, labels, packaging materials, and damaged product while the claim is reviewed.

3. Customer Error or Change of Mind

Customer-responsibility returns include:

• Ordering the wrong product or quantity;

• Providing an incorrect VIN, part number, address, or vehicle information;

• Deciding that the product is no longer needed; or

• Any return not caused by an Auto Parts Offer LLC error or covered defect.

For these returns:

• The customer is responsible for return shipping;

• Original shipping charges are non-refundable;

• The cost of a return label provided by Auto Parts Offer LLC will be deducted from the refund; and

• If the order included Free Shipping, our actual original shipping cost may also be deducted from the refund.

The refund will be based on the product price after applicable shipping deductions and any reduction permitted under this Policy.

4. Installed, Used, or Damaged Products

A non-defective product that has been installed, programmed, modified, disassembled, damaged, or used is not eligible for a standard return.

If a returned product has missing components, removed labels, broken seals, installation damage, fluid contamination, altered programming, or other loss of value, Auto Parts Offer LLC may reduce the refund by a reasonable amount based on the product’s condition and restoration costs.

We will notify the customer if a refund reduction applies.

Installation does not automatically cancel warranty coverage for a legitimate manufacturing defect. Defective products are evaluated under our 365-Day Limited Warranty Policy.

5. Return Process

To request a return:

1. Contact Auto Parts Offer LLC within 30 days after delivery.

2. Provide your name, order number, reason for return, and requested photographs or videos.

3. Wait for return authorization and shipping instructions.

4. Package the product securely and ship it according to the instructions provided.

5. Keep the return tracking information until the return is completed.

Unauthorized returns may be refused or returned to the customer at the customer’s expense.

The customer is responsible for return damage caused by insufficient or improper packaging.

6. Inspection and Refunds

Returned products are generally inspected within 2–4 business days after receipt.

After the return is inspected and approved, the refund will be issued to the original payment method within 5–10 business days.

Additional time may be required for the customer’s bank or payment provider to post the refund.

A refund is not guaranteed until the product has been received, identified, and inspected.

7. Exchanges

Eligible exchange requests must be submitted within 30 days after delivery and are subject to the same conditions as returns.

Exchanges depend on product availability and are processed after the returned product passes inspection.

If a replacement is unavailable, Auto Parts Offer LLC may issue an applicable refund instead.

8. Warranty Claims

The 30-day return period does not replace or shorten our 365-Day Limited Warranty.

Eligible manufacturing defects reported after the 30-day return period will be reviewed according to the Auto Parts Offer LLC 365-Day Limited Warranty Policy.

Normal wear, incorrect diagnosis, improper installation, programming errors, vehicle-related problems, misuse, accidents, and external damage are not considered manufacturing defects.

9. Contact Information

To request a return, refund, or exchange, please contact:

Auto Parts Offer LLC
102 Malibu Dr
Spartanburg, SC 29303
United States

Phone: +1 (864) 214-5220
Email: return@autopartsoffer.com
Website: autopartsoffer.com
Support Hours: Monday–Saturday, 8:00 AM–8:00 PM Eastern Time

Please do not ship a return until you receive authorization and return instructions.